Ulster Bank is now claiming that most, not even all, customers accounts will be back to normal in the week beginning 16th July – that’s the week ending 22nd July. So, RBS will have taken more than a month to reach even an incomplete resolution. As cantankerous has said before, the only explanation is that RBS has lost transactions which it is trying to recreate – some automatically, some manually.
In Ireland, RBS seems to have lost all control, with reports of people being able to take pretty much any reasonable amount they like out of accounts without having to produce a payslip, with records kept manually. Ulster Bank has, in effect, collapsed in Ireland and RBS is forced into this kind of desperation. There are also reports of big queues as Ulster Bank customers attempt to close accounts and big queues in other banks as ex-Ulster Bank customers attempt to open replacement accounts, which is an orderly bank run. Both the CEO, Hester, and the Chairman, Hampton, have been in Ireland attempting to sort out the mess and mollify the Irish Central Bank. Remember that this is the same Stephen Hester who was resentful about giving up his bonus because he was doing such a good job running RBS.
Even with the Bob Diamond sacking/resignation, you’d think that a subsidiary of one of the largest banks in the world being reduced to Dickensian manual book-keeping would make the news over here, but there has been hardly a word. It certainly doesn’t look like a ‘glitch’. All this as a result of making hundreds of highly-skilled and experienced staff redundant, so the top managers could hit targets and claim their bonuses. It is a fiasco.
cantankerous will let Ulster Bank’s customers do the talking:
- its obvious they have us paddys accounts running on a 1980 commadore PET somewhere in a barn surrounded by flys and old horses. disgusting way to run a business.
- My account was credited. Unfortunately the decimal point is in the wrong place meaning 99% of my wages is still missing.
- Just after checking, my account has been credited with a mystery 85 euros????? I have no idea wha that is because I am due far more than that. Seriously worried!
- Why is the media taking their PR line at face value???
- One cheque payment gone through dated 26 June but still no sign of anything else. Wages still missing since 21 June, two other non salary payments from last 10 days missing and I don’t hold out much hope for wages payment due tomorrow. Ulsterbank are a fu€king crock of $hit.
- Went into the bank to try and make sense of my balance sheet (no wages from 21st and 29th) and was actually spooked by how at sea the front-line staff are. They haven’t a rashers what’s going on. My balance seems to have gone up today by an amount that makes no sense, with no explanation on my online statement. Wages haven’t landed and i’ve been taking 20′s, 40′s, 60′s of atms (with only a couple of those transactions showing up) so it should be dropping if anything. Thinking of transferring my savings to my partner’s AIB a/c just in case they go tits up, but they probably won’t allow it.
- My balance is up & down like a fiddler’s elbow. Yesterday we received 2 payments due on 21st. No payments today, a debit applied of €71 but a difference of over €300 (less) in the account. No credits today yet.
- Made a 100 quid lodgement into my account on June 20th and received 100 quid holiday pay on June 28th but I’ve just checked now and it’s only acknowledging the June 28th transaction?
- A debit for €12 went through on the same day as the mortgage which I wasn’t expecting and instead of refusing that one, my mortgage was refused. Wouldn’t mind, but the mortgage is with RBS!!
- I’m not a UB customer but my employer is. Wages were due June 21st and nothing at all, BOI arranged an overdraft but it’s running out not too sure I will be able to meet other DD’s due to go out. I log on to BOI internet banking every few hours and nothing at all. It’s utterly stupid. I feel for everyone who is with UB, all the people I work with are the same we have nothing. Car is working on fumes at the moment. It’s been 7 weeks since I have had wages. I can’t go on like this nor can the thousands of others stuck. UB need to be raked over coals when the meet with the government. There needs to be more than a bit in the media. It’s not fair. UB you will be getting a letter and you will be paying every charge I incure through someones fat fingers hitting the wrong button. You will also sort out my credit rating when I miss payments through no fault of my own. And I do understand the front line staff are doing their very best but this is way way beyond a joke now. They need to get it sorted or will we be told mid next week that it will take another week to get sorted and then another and then suddenly is August and I am begging for food??????
- My balance has been different every day since Saturday even though I haven’t touched my account!!
- I think they’re forcing through direct debits regardless of funds. They have the power to do that
- I also withdrew all my cash today went in with copy of payslip and id and took it all out just in case they shut their doors
- They (RBS) dont give a rats arse about ireland
- Still no salary showing since 25th but they managed to take their 10 euro for the u first account fing cheek.
- Yeah withdraw cash without any proof that you are owed wages or even in receipt of a wage, I only have 4 euro in my account and based on my word they were prepared to give me 1000 euro. Its going to be some clean up is all im saying….im a law abiding citizen so i wouldnt take advantage, im also not vulnerable so wouldnt even be tempted, but there are those who will.
- I think I will be leaving them… It’s gotten beyond unreasonable! Yesterday my sister was told by staff on the phone to get our parents to pay her bills until the fiasco is sorted. I understand that the staff are getting some stick from customers but they should still be able to maintain professionalism
- The weekly standing order i am trying to cancel is getting onto my nerves now!!!!! Already been charged once, and it still says the date due is too soon to cancel now???? Guess what, the date due is 22/06… But it has already been taken once, and returned unpaid, and charged 12.70!!! Since it is a weekly one, i am pretty sure it will show up again tomorrow, with the same date, and it will be taken in due course…
- Hope i will get my salary by then!
- For anyone who had cancelled S/O online – these are coming back everyday, as active…
- you really have to check the data, one payment social payment hit my account the amount not correct as my payment was increased 6 months ago by 10 euro seems they are using details from ages ago to rectify my weekly payments crazy situation still missing 2 payments and another due on thursday will be interesting to know if correct amount will go in or the one i used to get 6 months ago, just to clarify for the last 5 months my payment has been 230 and still is previous to that my payment was 220 the one I received in ulster bank yesterday was 220 should be 230.
- …started a new job 3 weeks ago and still havent been paid. First wages were due on the 22nd. Been living off peanuts since and have had to take the day off work to go to the doctor and cant even afford that right now. Cant get into Ulster Bank either as the closest one is 30 miles away and I don’t drive.
- I think at this stage the Central Bank should step in and actually take over management of the crisis. It’s beyond ridiculous now.
- i checked my accnt. today no change at all. I went to grafton street yesterday and withdrew all i could just in case. At least i can pay a few bills when this mess is sorted i will certainly be going somewhere else.
- A direct debit from the 22nd only just came out of my account, and my salary from the 28th still hasn’t went in, it is beginning to take the piss a bit at this stage.
- Still seeing a duplicate €100 ATM transaction (like many others here) but there is also a completely random €25.22 missing that there is no record of…
- It really is mad stuff to be talking about having to ‘test the water’ with an EFT system though. I mean, it’s like something you’d expect in a really under-developed country with very bad infrastructure or during a war-type situation not in a British bank that’s supposed to be high-tech and reliable!