At last, a mainstream broadcaster begins to question the RBS PR spin that the NatWest and Ulster Bank fiasco, still not over, has nothing to do with its sacking of hundreds of experienced and highly-qualified UK staff as part of its massive outsourcing and offshoring strategy. cantankerous has already exposed how overnight batch support was moved abroad with ‘freshers’ trained and managed by Indian outsourcing firm Infosys. Just as RBS did with The Register
We [The Register] put our sources’ revelations regarding poor levels of knowledge in the handling of CA-7 to RBS spokespeople – and reminded the company’s representatives of the job ad showing that at least some of the firm’s CA-7 handlers were recruited in India this year, as we reported yesterday. We offered the company an opportunity to confirm that the critical blunder was committed by a UK-based rather than an India-based operator.
However the bank’s spokesmen refused to offer any further comment.
as soon as the awkward questioning started, RBS stopped answering:
RBS would not comment [to Channel 4] on any of the allegations.
RBS, Stephen Hester and Susan Allen won’t be able to take that approach with Select Committees. Now perhaps the mainstream media will start to question what 99% fixed means.
Watch the Channel 4 video: