Vodafone’s reputation has been seriously damaged today as millions of users discover they cannot use their phones and laptops. It seems Vodafone can’t afford security guards for its data centres or decent disaster recovery despite billions in profits. This failure will hurt Vodafone commercially, as businesses across the UK review Vodafone’s position as a either sole or preferred supplier. The irony is that Vodafone will be reviewing this policy too: the internal email below contains the priceless quote ‘In the meantime if you could support me in managing your end users with updates I would be very grateful and as always, if you should have any concerns or questions, please do call me (if you can) or E-mail me and I will respond as quickly as I can’. Amazing.
Good morning to you all,
You may well be aware by now, either from your users, through myself or through the media, that there is currently a major outage on the UK Vodafone network.
Sadly this outage has been caused by the behaviour of a small group of criminals who last night attempted to break into the Vodafone data Centre based in Basingstoke. These individuals failed to breach the building but did manage to cause damage to the site infrastructure, leading to today’s issues. That damage has resulted in a loss of service on 5 exchange sites, in turn causing disruption for users from Oxford down to Bristol and across as far as West London.
I would like to assure you of two facts at this time. Firstly, please be assured that there is absolutely no security risk to your business data due to the actions of the afore mentioned individuals. Secondly, the outage is a P1 concern for everyone at Vodafone, from our CEO through to myself and the customer services teams. A P1 category fix is the highest priority and we already have 7 engineers on site with all the hardware they need to execute the corrections. Everyone in Vodafone is on standby to support both you as our customer and to support the network teams in the efforts.
Some users are already restored to full service but others are experiencing anything from a full loss of service to restricted service on voice, SMS, Data sessions or voicemail. It remains our commitment to restore service to all as quickly as possible.
I am in receipt of regular updates from our support teams and I will share this with you as they come in. In the meantime if you could support me in managing your end users with updates I would be very grateful and as always, if you should have any concerns or questions, please do call me (if you can) or E-mail me and I will respond as quickly as I can.
My thanks to you for your patience and my apologies for the issues experienced.